Privacy Policy

Last Updated: March 2026

Callective Energy (“we,” “our,” or “us”), a dba of UET, LLC, is committed to providing sustainable energy options for California communities. This Privacy Policy explains how we collect, use, and protect the personal and account information we receive through our website and in the course of providing retail natural gas and carbon offset services.

1. Information We Collect

To facilitate your transition to cleaner energy and manage your account, we collect:

• Contact & Account Information: Name, service address, billing address, email, phone number, and utility account numbers (such as PG&E account details).

• Usage & Enrollment Data: Historical natural gas usage, enrollment preferences for Green-e certified products, and participation in community initiatives (e.g., 4Ocean or Plant-It support).

• Technical Data: IP address, browser type, device information, and navigation history on our website.

• Marketing & Support Data: Information from your interactions with our customer service team, surveys, and promotional activities.

2. Special Disclosures for 2026

• Artificial Intelligence (AI): Callective Energy may utilize AI and automated processing to optimize energy procurement, analyze usage trends for sustainability reporting, and power interactive customer support tools. These technologies help us provide more efficient service and better value to our community members.

• Precise Geolocation: We may process precise geolocation data to verify service eligibility within specific California utility territories and to provide accurate regional energy quotes. This data is only processed with your affirmative “opt-in” consent at the point of collection.

• No Automated Opt-Out (GPC): Please be advised that our website and systems do not currently recognize or honor automated browser-based “Global Privacy Control” (GPC) or other “Universal Opt-Out” signals. To exercise your privacy rights, please use the manual contact methods described in Section 7.

3. How We Use Your Information

We process your personal data for the following business purposes:

• Service Fulfillment: To process enrollments, manage natural gas procurement, and coordinate with your local utility for consolidated billing.

• Sustainability Tracking: To manage Green-e Energy certified Renewable Energy Certificates (RECs) and Carbon Offset projects associated with your account.

• Communication: To respond to inquiries, provide account updates, and share information about cleaner energy options.

• Compliance: To adhere to California Public Utilities Commission (CPUC) regulations and other state energy mandates.

4. Sharing of Information

We do not sell your personal information. We share data only as necessary to provide our services:

• Utility Partners: We share necessary data with utilities (e.g., PG&E) to facilitate delivery, pipeline maintenance, and consolidated billing.

• Certification Bodies: We may share data with independent programs like Green-e® to verify environmental and consumer protection standards.

• Service Providers: We work with trusted vendors who assist with billing, customer support, and IT infrastructure.

• Community Partners: Data related to our environmental causes (such as 4Ocean) is shared in aggregate form to support coastline cleanup and reforestation efforts.

5. Cookies and Tracking

We use cookies to enhance your experience, analyze site performance, and deliver relevant advertisements. You can manage your preferences through your browser settings; however, certain site features may be affected if cookies are disabled.

6. Data Security and Retention

We implement industry-standard administrative, technical, and physical safeguards to protect your information. We retain personal data only for as long as necessary to provide your energy services, maintain your sustainability records, and comply with legal or regulatory retention requirements.

7. Your Rights and Choices

As a California resident, you may have the following rights under the CCPA/CPRA:

• Access & Portability: Request a copy of the personal information we hold about you.

• Correction: Request that we fix inaccurate account or contact information.

• Limit Sensitive Use: Request that we limit the use of your precise geolocation data.

• Opt-Out: Unsubscribe from marketing communications or community updates at any time.

8. Contact Us

For questions regarding this policy or to exercise your privacy rights, please contact our customer service team:

Callective Energy

Phone: 1-800-296-2203

Callective Energy provides better natural gas options for a more sustainable future. Together, we choose clean energy and savings as a community.